Terms & Conditions

Below you will find our general terms and conditions. At the same time, you will receive the legal information on your rights under the regulations on distance contracts and electronic commerce.

§ 1 Scope and provider

The following general terms and conditions apply to contracts with

Swiss Global Cert
Gartenstrasse 7
6300 Zug

You can reach our customer service for questions, complaints and objections on weekdays from 10 am to 3 pm by e-mail at info@swissglobalcert.com

§ 2 Registration request

(1) The descriptions and details of our events on our website serve to submit a registration request on your part. You can register for events by e-mail, fax, post or online using the registration form on our website.

(2) If you register via our online registration form, you submit a binding registration request for the event you have chosen and listed in the registration form by clicking the button [Book now with payment].

(3) If you register by e-mail, fax or post, you submit a binding registration request regarding the event you habe chosen by sending the e-mail, fax or letter by post.

§ 3 Processing of the registration request and conclusion of contract

(1) We reserve the right to admit the applicant to participate in individual cases. There is no general right to participation.

(2) Since the number of participants for the events is limited for didactic and spatial reasons, registrations will be considered in the order in which they are received. If the event is already fully booked, the registrant will receive a corresponding notification.

(3) In order to accept your registration request, you will receive a registration confirmation by e-mail, which also contains all information about the respective event and, if applicable the bill. With this registration confirmation by Swiss Global Cert the registration becomes binding. Confirmation of receipt of your registration request is made by automated e-mail or screen display immediately after sending the registration request and does not constitute acceptance of the contract.

§ 4 Right of withdrawal

When ordering services, consumers have the following right of withdrawal.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.


Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us (Swiss Global Cert, Gartenstrasse 4, 6300 Zug, e-mail: info@swissglobalcert.com) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of revocation period.

Consequences of withdrawal

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery that the cheapest standard delivery offered by us), immediately and at latest within fourteen days of the day on which we receive notification of your revocation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you, and in no event will you be charged for this refund.

If you have requested that the provision of the services should commence during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.

End of the cancellation policy


Special notes:

If you have requested that the provision of services should commence during the revocation period, you will lose your right of revocation if we perform the contract in full.

§ 5 Fees and payment

(1) The prices which are stated in our current event programme at the time of registration apply. The prices stated on the event offer pages include the statutory value added tax to be charged by us and all other price components.

(2) The event and examination fees are per participant and include the taking of the examination as well as the receipt of the examination result by e-mail. All other costs – such as accommodation and travel expenses – are to be borne by you.

(3) You can pay either by credit card, your account will be debited when the registration is confirmed. Invoices are to be paid within 14 days after receipt without deduction.

(4) Additional charges for foreign bank transfers have to be paid completely by the customer.

§ 6 Substitution, rebooking or cancellation by the attendee

(1) You can cancel or rebook your registration before the start of the business event or name a substitute attendee as a replacement attendee under the following conditions. Cancellation, rebooking or appointment of a substitute must be declared in text form by e-mail, fax or post. Decisive for the time of your cancellation, rebooking or representation is the time of receipt of the notification by Swiss Global Cert.


You may nominate a substitute participant up to 72 hours before the start of the event at the latest, provided that he or she meets the requirements for the respective registration. However, even in this case, we reserve the right to admit you to participate in individual cases. For a valid registration, a separate and binding registration of the substitute participant in accordance with § 3.1 of these terms and conditions is required. After payment of the event fee by the replacement participant, your registration will be cancelled and, if applicable, any fees already paid will be refunded.


Up to 3 weeks before the booked event date you can rebook your registration once free of charge to another event of equal value. Your rebooking declaration must contain the exact details of the event for which you wish to rebook. Notices of rebooking received by us less than 3 weeks before the originally booked event date will be treated as a cancellation.


You can cancel your registration. The following fees will be charged:

  • If you cancel more than 1 month before the start of the event, no fees will be charged.
  • Cancellation between one month and 7 days before the start of the event is subject to 50 % of the event fees.
  • In case of later cancellation or non-participation, the full fee according to the invoice is due.

§ 7 Cancellation by Swiss Global Cert

(1) Swiss Global Cert reserves the right to cancel events if the minimum number of participants is not reached or for other important reasons for which Swiss Global Cert is not responsible.

(2) If the minimum number of participants has not been reached, this only applies up to 7 days before the start of the event.

(3) Only in the event of sudden unforeseen event (e.g. illness of the instructor, the examiner or force majeure) can the cancellation be made at shorter notice.

(4) In these cases Swiss Global Cert will immediately try to find a replacement date.

(5) Already paid event fees will be refunded by Swiss Global Cert in such cases. In addition, liability and compensation claims, in particular the reimbursement of costs due to loss of work, travel of hotel expenses, etc. do not exist, unless they are based on intentional or grossly negligent conduct on the part of Swiss Global Cert, our legal representatives or employees or other vicarious agents.

§ 8 Liability, compensation for damages

A. Liability towards entrepreneurs

(1) The liability of Swiss Global Cert for damages, no matter on what legal grounds, in particular for impossibility, delay, defective performance, breach of contract, breach of duties during contract negotiations and tort is limited in accordance with this § 8 A., as far as fault is involved.

(2) Swiss Global Cert is not liable in case of simple negligence of its organs, legal representatives, employees or other vicarious agents, as long as it is not a violation of essential contractual obligations. An essential contractual obligation is an obligation whose fulfillment is essential for the proper execution of the contract and on whose compliance you as test participant can regularly rely.

(3) Insofar as Swiss Global Cert is liable for damages on the merits according to § 8 (2), this liability is limited to damages which we foresaw at the time of conclusion of the contract as a possible consequence of a brach of contract of which we should have foreseen if we had exercised due care. Furthermore, indirect and consequential damages are only eligible for compensation if such damages are typically to be expected.

(4) No liability is assumed for objects brought into the event room by the participant during an examination.

(5) The above exclusions and limitations of liability shall apply to the same extent in favour of our executive bodies, legal representatives, employees and other vicarious agents.

(6) The limitations of this § 8 do not apply to our liability for intentional conduct, for injury to life, body or health of under the Product Liability Act or because of a guarantee assumed by us.

B. Liability to consumers:

(1) We are liable without limitation

– willful intent or gross negligence,

– for injury to life, body or health,

– in accordance with the provisions of the Product Liability Act,

– to the extent of a warranty assumed by us.

(2) Furthermore, we are liable for the violation of essential contractual obligations. In the event of a slightly negligent breach of an essential contractual obligation, however, we shall only be liable for the foreseeable damage typical for the type of contract in question, unless it is a matter of claims for damages arising from injury to life, body or health. An essential contractual obligation is an obligation whose fulfillment is essential for the proper execution of the contract and on whose compliance you as a test participant can regularly rely.

(3) Further liability claims against us do not exist, regardless of the legal nature of the claims you make agains us. In particular, no liability is assumed for objects brought into the event room by the participant during an examination. This shall not affect our liability according to the above paragraph B (1).

(4) The above limitation of liability also applies to the personal liability of employees, representatives and bodies of Swiss Global Cert.

§ 9 Copyright

Swiss Global Cert reserves all copyrights, including those of reprinting and reproduction or making publicly available documents or exam questions or parts thereof. Documents or exam questions or extracts thereof may not be reproduced, duplicated, distributed, published or made publicly accessible in any form without written permission.

§ 10 Data carries brought with you, damage to our hardware and furnishings

(1) Data carriers brought by participants may not be uploaded to Swiss Global Cert’s computers or only with the express permission of Swiss Global Cert. The event participant is liable for any damage resulting from this.

(2) In the event of damage to hardware and furnishings of Swiss Global Cert, the participant shall be liable in accordance with the statutory provisions.

§ 11 Choice of law and place of jurisdiction

A. Applicable law and place of jurisdiction for commercial and public law customers

(1) Contracts including these General Terms and Conditions are subject to Swiss law.

(2) Place of jurisdiction for domestic clients: If the client is a merchant and the disputed contractual relationship is attributable to the operations of his commercial business, Swiss Global Cert can sue this client in Zug or at another competent court; the same applies to a legal entity under public law and to special funds under public law. Swiss Global Cert itself can only be sued by these clients in Zug.

(3) Place of jurisdiction for foreign customers: The agreement on the place of jurisdiction under paragraph (2) shall also apply to customers who carry out a comparable commercial activity abroad and to foreign institutions which are comparable with domestic legal entities under public law or with a domestic special fund under public law.

B. The following applies to all other customers, especially consumers:

(1) Choice of law: Contracts including these General Terms and Conditions are subject to Swiss law. In case of agreements for a purpose which cannot be attributed to either the commercial or the independent professional activity of the entitled party (consumer), this choice of law shall only apply to the extent that the protection granted by mandatory provisions of the state in which the consumer has his habitual residence is not withdrawn.

(2) Place of jurisdiction: Both we and the customer may bring an action before any court having jurisdiction based on statutory provisions.

Further Information

Registration procedure

Once you have found the event you are interested in and would like to make a binding booking, click the [Registration] button. Please then enter your data in the online registration form. The mandatory fields are marked with a *. A registration is not required. Your data will be transmitted encrypted.

Please check your entries before sending the registration request. You can correct your entries before sending the registration request. You can correct your entries in the registration form at any time. The registration process can also be cancelled at any time by closing the registration form window. By clicking on the button [order with costs] you complete the registration process and your registration request becomes binding.

Text of contract

We save the text of the contract and send you the registration data and our terms and conditions by e-mail.

You can conclude the contract with us in German or English.

Status: November 2020
Zug, Swiss Global Cert